Refund and Returns Policy - Shobha's Natural Pickles

Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 1 day of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 2 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 2 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.

Return Policy

Due to the nature of our products (food items), we do not accept returns for opened packages or items damaged after delivery.
If you receive a defective or incorrect product, please contact us within 2 days to arrange a replacement or refund.
Refunds will be processed using the original method of payment and may take 2 weeks to appear in your account.

However, you may cancel the order if you fulfill the conditions under Cancellation.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received and inspected
by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will
be processed in accordance with our policies.

Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post
only. Orders are shipped within 3 days from the date of the order and/or payment or as per the delivery
date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /
post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /
postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of
purchase. Delivery of our services will be confirmed on your email ID as specified at the time of
registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),
the same is not refundable.

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